Privacy Policy

1. Introduction

Orbiko Africa (Pty) Ltd (Registration No. 2023/153856/07) is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and the Consumer Protection Act (CPA) of South Africa. This policy explains how we collect, use, store, and protect your personal information when you use our website or purchase products from us.

2. Information we collect

We may collect the following personal information:

• Full name and surname
• Email address
• Phone number
• Physical address (for delivery purposes)
• Proof of identity (for high-value transaction verification)
• Payment information (processed securely through third-party payment providers)
• Communication records (emails, enquiry form submissions)

3. How we use your information

Your personal information is used to:

• Process and fulfil your orders
• Verify your identity for high-value transactions
• Communicate with you about your orders, enquiries, and account
• Comply with legal obligations
• Improve our products and services
• Send you updates about our online store launch (only if you have opted in)

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Identity verification

For high-value transactions, we may request proof of identity as part of our internal due diligence procedures. This verification is conducted through a secure third-party provider. Your identity documents are processed securely and are not stored beyond the period required by law.

5. Data storage and security

Your personal information is stored securely using industry-standard encryption and access controls. We use cloud-based infrastructure with firewalls, web application firewalls, and monitoring to protect against unauthorised access. Only authorised personnel have access to your personal information, and access is limited to what is necessary to perform their duties.

6. Third-party service providers

We may share your personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (for secure payment handling)
• Identity verification providers (for due diligence)
• Courier and logistics providers (for delivery)

These providers are contractually obligated to protect your information and may only use it for the specific purpose for which it was shared.

7. Your rights under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to the processing of your personal information
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at [email protected].

8. Cookies and website analytics

Our website may use cookies and similar technologies to improve your browsing experience. These do not collect personally identifiable information. You can control cookie settings through your browser preferences.

9. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are retained in accordance with South African record-keeping requirements.

10. Changes to this policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

Orbiko Africa (Pty) Ltd
7 Bishops Court, 10 Delamore Road, Hillcrest, KwaZulu-Natal, 3610, South Africa
Email: [email protected]